DELIVERY & RETURNS INFORMATION

Name: Moss Agate Ring Set
Brand: Minerva Jewelry
SKU: MAR0607217
Price: 78.00 GBP
Availability: InStock

At Minerva Jewelry, we are committed to delivering your orders safely and promptly. Here are the details of our shipping options:

We ship all US parcels with DHL Express to get your piece to you as quickly as possible.

We ship all international parcels with DHL Express to get your piece to you as quickly as possible.

Order Processing and Dispatch

Standard Orders: Typically processed within 1-2 business days.
Custom Orders: Require an additional 10 business days for production before dispatch.
Peak Seasons and Holidays: Processing times may be longer during peak seasons or public holidays. We appreciate your patience during these times.
Once your order is dispatched, you will receive a confirmation email with tracking details.
If you do not receive a confirmation email within 3 business days, please check your spam folder or contact us at minerva.jewelry@outlook.com.
Shipping timelines indicated below are approximate and do not include weekends, holidays, or any unforeseeable delays with the courier (e.g., weather, volume, traffic).
Your order may be split if the estimated dispatch dates are more than 7 days apart (Canada and US only).
Your order may be split if the estimated dispatch dates are more than 7 days apart (Canada and US only).

If you’re not completely satisfied with your purchase, you can return or exchange items within 30 days of receipt.
Items must be unworn, in their original condition and packaging.
Custom-made items are non-refundable unless they arrive damaged or faulty.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
If you need more details, please refer to our Returns Policy.
The shipping fee is charged based on the subtotal before taxes and discounts, and is non-refundable.

Contact our customer support at minerva.jewelry@outlook.com to initiate the return process.
Include your order number and the reason for return.
Ship the item back to the address provided in our response.
Refunds will be processed within 5-7 business days upon receiving the returned item.
If the item is deemed not in its original condition, a partial refund or no refund may be issued.

Deliveries outside of the US, Canada, Australia, United Kingdom, and Germany may be subject to additional custom duties and service fees.
Minerva Jewelry has no control over these charges and cannot provide estimates on costs. For more information, please contact your local customs office.
Minerva Jewelry is not able to reimburse you for any duties or taxes paid upon delivery.
Delays due to customs clearance are beyond our control.

Shipping timelines indicated do not include processing times for your order.
For the most accurate delivery date estimates, please refer to the shipping timeline at checkout.
Rejected or unclaimed parcels may be subject to additional return shipping fees.
If a package is returned to us due to an incorrect address or unclaimed status, you will be responsible for the reshipping cost.
For further questions, feel free to Contact Us.