Shipping & Delivery

Find delivery times, shipping costs and order tracking information below. If you need help, email info@minervajewelrys.com.

Shipping rates & estimated delivery

The estimates below apply to in-stock items and run from placing your order to delivery, including order processing and transit.

United Kingdom

  • Standard delivery: £3.95.
  • Free standard delivery on orders of £60 or more.
  • Estimated delivery: 3–7 business days from ordering.

United States

  • Standard delivery: US$10.
  • Free standard delivery on orders of US$80 or more.
  • Estimated delivery: 9–10 business days from ordering.

Canada

  • Standard delivery: CA$12.
  • Free standard delivery on orders of CA$120 or more.
  • Estimated delivery: 9–10 business days from ordering.

Australia

  • Standard delivery: A$12.
  • Free standard delivery on orders of A$120 or more.
  • Estimated delivery: 9–10 business days from ordering.

Europe delivery zone

  • Standard delivery: £10 (GBP).
  • Free standard delivery on orders of £75 (GBP) or more.
  • Estimated delivery: 5–10 business days from ordering.

Other available destinations

  • Standard delivery: US$12.
  • Free standard delivery on orders of US$100 or more.
  • Estimated delivery: 9–10 business days from ordering.

Free shipping eligibility is based on the merchandise subtotal after discounts, excluding shipping charges. Available destinations and shipping options are shown at checkout.

Business days exclude weekends and public holidays. Delivery times are estimates. Carrier disruption, customs clearance and busy holiday periods may affect arrival dates.

Made-to-order & personalised pieces

Made-to-order pieces usually arrive within approximately 10–20 business days of placing your order, including production and delivery. Where a different timeframe is clearly stated for an individual product, that timeframe applies.

If your order includes both in-stock and made-to-order pieces, we may ship them together or separately depending on item availability and fulfilment arrangements. When sent together, delivery will depend on the item with the longest lead time. Tracking details will be provided as each parcel is dispatched.

Track your order

Once your parcel is dispatched, we will email you a tracking link. You can also visit Track your order. If you cannot find an order or dispatch email, check your spam folder or contact us with your order details.

Duties & taxes

All prices include applicable VAT, taxes and import duties for every destination we ship to. Duties and taxes are prepaid, so you will not need to pay additional duties or taxes when your order arrives. Any applicable shipping charge is shown at checkout.

Delivery help

If you notice an incorrect delivery address, contact us as soon as possible. We will check whether it can still be updated before dispatch.

If your order is delayed or tracking shows delivery but you cannot locate the parcel, email us with your order number and tracking details so we can investigate with the delivery partner.

Returns & refunds

For eligible jewellery, notify us within 30 calendar days after delivery, then send the item back within 14 calendar days after notifying us. Conditions and exceptions apply. For a change of size or design, return the original item for a refund and place a new order.

We aim to process ordinary returns within 5–7 business days of receipt. Applicable statutory refund deadlines take priority. Your statutory rights are not affected.

See our Returns & Refunds policy for full eligibility, return costs, refund details and instructions.