Frequently Asked Questions

We work with 925 sterling silver, gold-plated sterling silver and solid-gold options across our collection. See the individual product description for the specified metal, finish and gemstone. Discover our materials.

Gold-plated sterling silver has a layer of gold over sterling silver. See the individual product description for the specified metal and finish.

This depends on the piece. Each design’s product description is the place to check whether its gemstone is natural or lab-created. Both the stone type and its individual characteristics matter when choosing jewellery. If anything is unclear, send us the product link and we will help confirm the details before you order.

Moissanite is a gemstone in its own right, rather than a diamond. It is loved for its bright sparkle and can be a beautiful choice for a special piece. Our product descriptions identify the stone used, so you can choose with confidence.

A natural gemstone may have its own colour variations, patterns and inclusions, making your piece individual. Photographs show the design, while lighting and screens can affect the colour you see. If you are looking for a particular shade or pattern, contact us before ordering and we will help you understand what to expect.

Use our Ring Size Guide to compare the inside diameter of a well-fitting ring or measure your finger. Check the sizing system shown on the product page. For the most reliable fit, a jeweller can measure your finger.

If you can discreetly measure a ring they wear on the intended finger, our Ring Size Guide will help you compare it. Prefer a gift without ring-size guesswork? Consider a necklace or earrings, checking the dimensions and style they usually enjoy.

Start with their favourite colour, birth month or a meaning that feels personal to your relationship. Gemstone symbolism can be a thoughtful expression of your wishes. Explore birthstones.

Our Necklace Length Guide helps you compare how different lengths sit. Check the product description for the chain length and whether an extender is included.

Your jewellery comes with our standard jewellery packaging and a gift bag, ready to give to someone special. We leave prices off the paperwork inside the parcel.

Yes. Enter the recipient’s name and delivery address at checkout and use your own email address for order updates. The parcel includes jewellery packaging and a gift bag, with no prices shown on the paperwork inside.

We accept major credit and debit cards and PayPal. Available options vary by country; checkout shows the payment methods available for your order.

Enter your code in the discount-code field at checkout and select Apply before paying. Check the offer’s terms for eligibility and exclusions, and make sure the discount appears in your order total.

Check your billing details and any verification request from your payment provider. If payment is still declined, contact your bank or try another available method. If you are unsure whether an order was placed, contact us before trying again.

Email info@minervajewelrys.com as soon as possible with your order number and requested change. We will check whether it can be made before dispatch. Address changes may not be possible once a parcel is on its way. Personalised items may have different cancellation conditions. Your statutory rights remain unaffected; see our Returns & Warranty Policy.

Your piece is crafted after you place your order, rather than taken from ready-to-ship stock. Made-to-order pieces usually arrive within approximately 10–20 business days of placing your order, including production and delivery. Where a different timeframe is clearly stated for an individual product, that timeframe applies. Made-to-order and personalised are different: a piece is not excluded from returns simply because it was made after ordering. See our Returns & Warranty Policy for eligibility.

Check your spam or junk folder and any other email address you may have used at checkout. If you still cannot find it, email info@minervajewelrys.com with your name, the checkout email and the approximate order date. We will help check whether the order went through before you place it again.

We dispatch orders from the United Kingdom. Delivery time depends on your destination and whether your chosen piece is in stock or made to order.

For in-stock pieces, estimated delivery from the day you order is 3–7 business days within the UK, 5–10 business days to our Europe delivery zone, and 9–10 business days to the US and other available destinations. Made-to-order pieces usually take approximately 10–20 business days; the estimate on the individual product page takes priority. Business days exclude weekends and public holidays, and carrier or customs delays can affect arrival.

United Kingdom: standard delivery £3.95; free on orders of £60 or more. United States: US$10; free on orders of US$80 or more. Canada: CA$12; free on orders of CA$120 or more. Australia: A$12; free on orders of A$120 or more. Europe delivery zone: £10 (GBP); free on orders of £75 (GBP) or more. Other available destinations: US$12; free on orders of US$100 or more. Free standard shipping thresholds apply to the merchandise subtotal after discounts, excluding shipping charges. See our Shipping & Delivery page for details.

Enter your address at checkout to see available destinations, services and charges. Delivery options depend on your destination and whether the piece is in stock or made to order. See our Shipping & Delivery for details.

Once your order is dispatched, we will email you a tracking link. You can also visit Track My Order. Cannot find the email? Check your spam folder or contact info@minervajewelrys.com with your order number and checkout email.

A tracking link may be created before the carrier’s first scan, so updates do not always appear straight away. If tracking stops updating or your estimated delivery window has passed, contact us with your order number and we will look into it.

Check the delivery photo or safe-place details, then ask anyone at home and nearby neighbours. If the parcel is still missing, email info@minervajewelrys.com with your order number and tracking details. We will help investigate with the carrier and explain the next steps.

No additional import duties or taxes are payable by you on delivery. Minerva covers applicable import duties and taxes for the destinations we ship to. If a carrier asks you to pay an import charge, please contact info@minervajewelrys.com with your order number and the payment request so we can resolve it.

Depending on availability, we may send your pieces together or in separate parcels. If they travel together, delivery follows the piece with the longest lead time. We will send tracking details as each parcel is dispatched.

Yes, eligible jewellery can be returned under our 30-day offer. Let us know within 30 calendar days after delivery, then send it back within 14 calendar days of notifying us. For this additional offer, pieces should be unworn and in their original condition with the supplied packaging. Personalised items and other exceptions are explained in our Returns & Warranty Policy. Your statutory rights, including reasonable inspection during a UK statutory cancellation, are unaffected.

Yes. Ordinary sale and promotional jewellery is included in our 30-day returns offer, subject to the same conditions and any product-specific exceptions. A Final Sale label does not remove your statutory rights. Full details are in our Returns & Warranty Policy.

Email info@minervajewelrys.com with your order number, checkout email and the item you wish to return. We will provide instructions. For a size or design change, return the original piece under our policy for a refund and place a new order, subject to availability and current pricing. A reason is optional for a change-of-mind cancellation. See our Returns & Warranty Policy.

For a change-of-mind return, return postage is your responsibility where disclosed before purchase. If your item is faulty, damaged on arrival or incorrect, we will arrange or reimburse reasonable return costs where required. We recommend keeping proof of posting. Our Returns & Warranty Policy explains when the original delivery charge is refundable.

We aim to process an ordinary return within 5–7 business days of receipt. Refunds go to the original payment method unless you expressly agree otherwise; gift-card payments are normally refunded to that gift card. Payment providers may take additional time to display the credit. Statutory refund deadlines take priority. See our Returns & Warranty Policy.

Your piece comes with a complimentary two-year warranty from the purchase date for defects in materials or workmanship. If something seems wrong, email info@minervajewelrys.com with proof of purchase, a short description and photos if possible, and we will review it with you. The warranty does not cover ordinary wear, accidental damage or loss. See our 2-Year Warranty for the available remedies and full coverage. Your statutory rights remain unaffected.

Please email info@minervajewelrys.com with your order number and a description of what is wrong. Photos are helpful if you can provide them; if not, we will discuss another way to assess the issue. We will help arrange the appropriate next steps under our Returns & Warranty Policy.

Many pieces can be enjoyed as part of your everyday style, with care suited to their gemstone and finish. Take jewellery off before sport, heavy lifting or hands-on activities that might catch a chain, bend a setting or knock a stone. Check the care guidance for your particular piece.

We recommend removing jewellery before showering, swimming or using a hot tub. Water, chlorine, salt and personal-care products can affect finishes and some gemstones. Let perfume and lotions dry before putting your jewellery on.

Sterling silver can naturally tarnish, and plated finishes can gradually wear with use. Wear, storage and exposure to moisture or chemicals affect how quickly this happens. Follow the care instructions for your piece; contact us if you notice an unusually early problem.

After wearing, gently wipe your jewellery with a soft, clean cloth and store pieces separately in a dry place to help prevent scratches and tangles. Further cleaning depends on the gemstone and finish. Check our Jewellery Care Guide before soaking, polishing or using a cleaning device, or ask us for advice about your piece.