Minerva Jewelry Returns & Exchange Policy

At Minerva Jewelry, we want you to feel confident and radiant with every piece you wear. If for any reason you're not completely satisfied, we're here to help you with a straightforward return process.

30-Day Return Window

We offer a 30-day return window for all eligible items. You have 30 days from the day you receive your order to initiate a return. Simply contact our Customer Care Team via email, and we’ll assist you through the process.

Email us at: mineva.jewelry@outlook.com

Please include your order number, item(s) you wish to return, and the reason for return in your email. Our team will get back to you within 2 business days with the next steps.

Items Not Eligible for Return

To maintain the highest standards of hygiene and quality, the following items are non-returnable and non-exchangeable:

  • Final Sale Items – Including clearance or promotional items marked as Final Sale.

  • Gift Bags & Card Sets – Customised and personal gift items.

  • Minerva Jewelry e-Gift Cards – All gift card purchases are final.

International Orders

We are pleased to offer international shipping, and we strive to make returns as easy as possible:

  • Direct exchanges are not available for international orders.

    • If you wish to exchange an item, please return the original item and we will issue a refund. You can then place a new order for your preferred item.

  • Taxes, duties, and shipping costs are non-refundable for all international returns.

Bundles, Sets, and Starter Kits

Our curated bundles and sets are designed to complement and empower your unique style. To keep them complete:

  • Entire sets must be returned as a whole.

  • We do not accept returns or exchanges for individual items within bundles or sets.

Defective or Damaged Items

We take great pride in the quality of our jewelry. If you receive a defective or damaged item, we’re here to make it right:

  • Please email us at mineva.jewelry@outlook.com with:

    • Clear photos showing the defect or damage.

    • A description of the issue.

  • If you’re unable to provide a photo, contact our Customer Care Team, and we’ll gladly assist you.

Return Process

  1. Contact Us: Email our Customer Care Team at mineva.jewelry@outlook.com with your order details and the reason for the return.

  2. Return Confirmation: Once your request is reviewed, we will provide you with the return instructions, including the return address.

  3. Shipping Method: You are responsible for the shipping cost of returning the item(s). We recommend using a tracked shipping method for your peace of mind.

  4. Processing Time: Once we receive your returned item(s), it typically takes 7 days to process your return. In rare cases, it may take up to 14 days.

  5. Refunds: Refunds will be processed to your original payment method once the return is approved.

Refund Eligibility

To be eligible for a refund:

  • Items must be unused, unworn, and in original condition with all tags and packaging intact.

  • If an item is defective or damaged, only a partial refund may be issued depending on the condition of the returned item.

  • Minerva Jewelry e-Gift Cards are non-refundable.

  • Taxes, duties, and shipping costs are non-refundable.

2-Year Warranty for Peace of Mind

Your Minerva Jewelry is crafted to inspire and last. Enjoy our 2-Year Warranty on all pieces, including:

  • 925 Sterling Silver, 18K Rose Gold, 18K Yellow Gold Vermeil, 14K Solid Gold, and 10K Solid Gold.

  • This warranty is valid from the date of purchase.

  • For more details, please review our Terms & Conditions.

Need Help?

Your satisfaction and confidence mean the world to us. If you have any questions or need further assistance, please reach out to our Customer Care Team at:
mineva.jewelry@outlook.com

Our Promise to You

At Minerva Jewelry, we are committed to empowering you with jewellery that resonates with your inner strength and beauty. We stand behind our products and strive to provide you with an exceptional experience every step of the way.