2-Year Warranty

Two years of cover for materials and craftsmanship.

Every Minerva jewellery piece comes with a complimentary two-year warranty against defects in materials or workmanship, starting from the date of purchase. This is additional to your statutory consumer rights.

Request warranty support

Use our contact form or email info@minervajewelrys.com. We aim to reply within two business days.

What is covered?

The warranty covers defects in the materials or workmanship of your piece, including its setting and construction. It applies to the metal and gemstones described for the particular item you purchased.

A loose or lost stone, broken chain or unusually early plating failure will be assessed by cause. A manufacturing or setting defect may be covered; the same issue caused by impact or ordinary wear is not automatically covered.

What is not covered?

This commercial warranty is not insurance. It does not cover:

  • Loss or theft of a jewellery item.
  • Ordinary wear, such as surface scratches or gradual wear of a plated finish.
  • Accidental damage, including damage caused by impact or bending.
  • Damage caused by improper use, storage, care or chemical exposure.
  • Damage caused by a third-party repair or modification, to the extent that it caused the problem.

Disclosed natural characteristics of a gemstone are not defects merely because they are natural. However, your jewellery must still match its description and be of satisfactory quality. We do not exclude a manufacturing defect simply because it becomes apparent during normal use.

How do I make a warranty claim?

  1. Contact us using our online contact form or info@minervajewelrys.com.
  2. Include your order number or other proof of purchase, the item name and a short description of the issue.
  3. If possible, attach a clear photo of the whole item and a close-up of the issue to your email. If you cannot provide photos, we will discuss another reasonable way to assess the problem.

We will review your enquiry and explain the next steps. If the item needs to be returned for assessment, we will help arrange this and provide return instructions.

What happens if my claim is covered?

We will provide a repair or replacement without charge and cover reasonable return and redelivery costs. If neither can be provided within a reasonable time, we will offer a refund of the affected item’s purchase price. A materially different replacement requires your agreement. Where the law gives you a choice of remedy, that right takes priority.

If an issue is outside the commercial warranty and no statutory remedy applies, we will explain why. Any optional paid repair will be quoted in advance and carried out only with your agreement. A paid repair may not be available for every item.

Your consumer rights remain

This warranty does not replace or limit your rights concerning faulty or misdescribed goods. Those rights may continue after the two-year warranty ends. Our change-of-mind returns offer is separate; see our Returns & Refunds policy for details.

Care and support

Our Jewellery Care Guide explains how to look after your piece. If you are unsure whether an issue is covered, contact us and we will review it.

Minerva Jewelry
53 Malvern Road, London, NW6 5PU, United Kingdom
info@minervajewelrys.com

Last updated: 5 November 2026